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Man dragged off United Airlines flight after overbooking

Man dragged off United Airlines flight after overbooking

When airline employees named four customers who had to leave the plane, three of them did so. So security was called in to remove him from the plane. United Express flights are operated by one of eight regional airlines which partner with United.

United Continental Holdings Inc. A couple was selected first, who left the plane without incident. He went on to say that "demand for UAL flights are unlikely to be affected by this poor customer service incident".

The video, posted to Twitter and Facebook by multiple passengers, shows a screaming man being literally dragged off an airplane by uniformed personnel. After a few seconds, one of the men forcibly removed the passenger from his chair, dragging him through the aisle to the front of the plane as passengers looked on in shocked.

United Airlines issued a statement regarding the incident: "Flight 3411 from Chicago to Louisville was overbooked".

He continued: "No one volunteered, so United made a decision to choose for us".

The Chicago Police Department released a statement Monday claiming that the passenger "fell" into an armrest, which caused "injuries to his face".

About half of the passengers followed before United told everyone to get off, he said.

"The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department", a spokesperson for the CDA said in a statement. When there were not enough volunteers, management reportedly used a computer system to select four passengers at random.

Bridges said that about 7 or 8 minutes later the man hurried down the aisle of the plane to the back of the aircraft and another video, showing the man, his lip bleeding and blood on his mouth, chin and cheek and appearing dazed as he repeated, "I want to go home, I want to go home".

Hobart says the man was removed by Chicago police but the police department says its officers were not involved.

Last month, United had to deal with a similar backlash after a social media post detailed how two teenage girls using free passes for employees and family members were not allowed to board a flight and were told they violated a dress code by wearing leggings. Customers who are "involuntarily denied boarding" of an aircraft on domestic flights (even if they're already on the plane) are entitled to 200% of their one-way fare in compensation (no more than $675) in cash if their delay is more than one hour but less than two, according to a federal regulation. "Look at what you did to him" and "Busted his lip".

Fellow passenger Jayse D. Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us". They requested law enforcement assistance when one of them refused to leave. Bridges said the airline offered $800 and a hotel stay.


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