Posts Tagged Orange broadband
Switching broadband providers made easier though Ofcom and reviews of brands such as Orange.
Posted by Jeremy in Latest Broadband News on March 4, 2012
Recent Ofcom plans have made it easier for UK households to change their telephone and broadband providers, to keep from being taken advantage of.
Many customers are not pleased with the level of service they are being provided. They have been running into problems such as losing their service, having the wrong phone number switched, as well as ’slamming’, where their service is changed without their knowledge or consent.
To regulate this process, Ofcom have set out a choice of proposals for the industry and launched a consultation. This move will protect consumers and will encourage communication of the market in this industry by voicing their feedback through BT, Virgin and Orange broadband reviews .
“Ofcom’s preferred option is a process where the new provider would manage the switching process, including the transfer of services from the old provider,” the regulator said in a statement. “To guard against slamming, the switch would be checked and verified by an independent third party.”
According to Ofcom, one in five consumers switching broadband provider has connection problems for around a week. The regulator added, “130,000 households have faced problems with the wrong telephone line being taken over during the switching process or when moving house”. These unacceptable hitches plan to be remedied and consumers are being encouraged to stress any unease they have with such services.
Such new proposals will improve the experience customers receive when switching from service providers to ensure that they are receiving the benefit of choosing the more competitive ISP.
Ofcom chief Ed Richards has been quoted as saying; “Smooth switching processes are essential to ensure that consumers can change providers with confidence. Many people think that the current systems are too difficult and unreliable, which is why we have made it one of our priorities to tackle this problem,” he said in a statement.
Details for the proposals are still yet to be worked out but are being welcomed by the public. Techniques used in the US and Ireland may be the basis for some of the new strategies. The Communications Consumer panel have also welcomed the decision, describing the current situation as “unacceptable”. It also urged Ofcom to bring in a unified process for other kinds of communication services, such as mobile, pay TV and cable.
Orange begins rollout of Bright Box routers to home broadband customers
Posted by Jeremy in Latest Broadband News on January 26, 2012
New customers of Orange’s home broadband services will be receiving wireless routers supplied by technology company Bright Box from today Wednesday 25 January 2012. The routers are designed to boost signal strength and connection speed and Orange will be supplying them to home broadband customers free of charge.
Normally costing £95, the Bright Box routers will give customers a wireless signal that will have a range of 250 metres as soon as it is set up. Boasting two antennas and Bright Box’s ‘N’ technology that helps lessen the effect of interference from other electrical appliances. To ensure the connection is secure, the routers, which are roughly the size of a paperback novel, feature WPA2 encryption technologies and a selection of SSID network IDs, each with a different password.
With an abundance of electrical appliances in homes these days, wireless broadband signal can sometimes get lost amongst digital television and mobile phone signals. The technology Birght Box provides ensures that the wireless signal is consistant and strong enough for multiple machines to connect to it and run online tasks simultaneously by moving the broadband signal to an available fequency that is the least affected by interference.
Sylvain Thevenot, director of marketing and propositions for Orange Broadband said: “We’re constantly looking to evolve our home broadband offering to ensure our customers enjoy the best possible experience across multiple devices in the home – including smart phones using Wi-Fi. With this in mind, we’re pleased to be introducing the Bright Box, our most powerful wireless router to date – providing yet another reason why with Orange, you really do get the best value home broadband in the market.”